The time I need to prepare an order for shipping varies. Most items take about 3-4 days to process and then 3-7 days for shipping depending on shipping vendor.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. IE: a 18"x24" print/poster can take up to 3 weeks to ship to Australia.
Froodle Accepts most major credit cards and PayPal.
Froodle keeps your payment information secure.
Returns & Exchanges
Being the owner of a small business, I will gladly accept returns and cancellations upon the following conditions, but please remember that everything I sell on the Froodle shop is custom made to order:
- Contact me within: 3 days of delivery.
- Ship items back within: 7 days of delivery.
- Request a cancellation within: 2 days of purchase.
- I don't accept exchanges.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will try everything possible to make sure your experience with my shop is pleasant. I want you to enjoy purchasing my art without any hassles.
Should you have any questions at all, feel free to email me:
Suzanne Anderson, Artist/Owner of Froodle™